Retail sucks...
Mar. 17th, 2004 07:54 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
tallulahgsHmm...why does the print on LJ.com look smaller every time I come here?
Meh...
Anyway, having put up with a lot of baka moron stupid jerks today, I decided to let my rage out using.......a list. (Taa taaa taa taaa!)
1) Creepy Saxophone Pervert guy (written about in my LJ at a later date).
2) Mrs W, who nearly made me have a heart attack/throw the shop phone out of the window/kill somebody. Okay. She ordered a book for her grandson. We couldn't get the book; twas out of print, no one can get it. She orders another book. Turns out her grandson already has this book so we give her a credit note and take it back. Orders another book after telling me she's very unhappy with our service (despite the fact that neither incident was anything to do with our shop). Today I had to call her and tell her that the book she wants is out of stock at the publishers. Dreaded this and was right to; she told me we were crap, kept going on about how upset her grandson would be, demanded a refund on the money she'd paid earlier (illegal; can't refund on sheet music, but my manager gave in), got halfway through apologising for her complaints (think she detected a frosty tone in my voice) before stopping and saying 'no, I'm not sorry. You should be sorry. When my grandson is in a famous jazz band you'll be sorry!' I pointed out we were not deliberately intending to sabotage her grandson's fledging career, and she told me to get a sense of humour. I debated assassination.
3) Icky Mr R, who always stands too close, smells of aftershave and is a tactless git (kept telling us at New Year to 'have a more prosperous year' 'hope this year goes better than the last' etc etc). Also refused to take a special order ukelele banjo case because 'it's too heavy' so it's been sitting out the back for the past 3 months.
4) Weirdo old lady who stood WAY too close, patted my arm and called me 'sweetheart', told me she was going to the dentist to get a tooth crowned, and apparently started crying for her dead husband in the shop at another point. Thinks she has ordered something she hasn't, which is always a pain. (I mean, why do customers tell you about their intimate problems? They wouldn't like it if I started saying, 'see this plaster on my arm? I had a blood test on Monday because...')
5) Mr P, smart-ass bastard who had a sarky tantrum when we couldn't get his book in, and to my eternal shame reduced me to tears. (I was tired and pantomime-ridden at the time, that's my excuse).
Aaaaah...I feel better now.
Meh...
Anyway, having put up with a lot of baka moron stupid jerks today, I decided to let my rage out using.......a list. (Taa taaa taa taaa!)
1) Creepy Saxophone Pervert guy (written about in my LJ at a later date).
2) Mrs W, who nearly made me have a heart attack/throw the shop phone out of the window/kill somebody. Okay. She ordered a book for her grandson. We couldn't get the book; twas out of print, no one can get it. She orders another book. Turns out her grandson already has this book so we give her a credit note and take it back. Orders another book after telling me she's very unhappy with our service (despite the fact that neither incident was anything to do with our shop). Today I had to call her and tell her that the book she wants is out of stock at the publishers. Dreaded this and was right to; she told me we were crap, kept going on about how upset her grandson would be, demanded a refund on the money she'd paid earlier (illegal; can't refund on sheet music, but my manager gave in), got halfway through apologising for her complaints (think she detected a frosty tone in my voice) before stopping and saying 'no, I'm not sorry. You should be sorry. When my grandson is in a famous jazz band you'll be sorry!' I pointed out we were not deliberately intending to sabotage her grandson's fledging career, and she told me to get a sense of humour. I debated assassination.
3) Icky Mr R, who always stands too close, smells of aftershave and is a tactless git (kept telling us at New Year to 'have a more prosperous year' 'hope this year goes better than the last' etc etc). Also refused to take a special order ukelele banjo case because 'it's too heavy' so it's been sitting out the back for the past 3 months.
4) Weirdo old lady who stood WAY too close, patted my arm and called me 'sweetheart', told me she was going to the dentist to get a tooth crowned, and apparently started crying for her dead husband in the shop at another point. Thinks she has ordered something she hasn't, which is always a pain. (I mean, why do customers tell you about their intimate problems? They wouldn't like it if I started saying, 'see this plaster on my arm? I had a blood test on Monday because...')
5) Mr P, smart-ass bastard who had a sarky tantrum when we couldn't get his book in, and to my eternal shame reduced me to tears. (I was tired and pantomime-ridden at the time, that's my excuse).
Aaaaah...I feel better now.
